SHIPPING & RETURNS

SHIPPING POLICY

We deliver across India; ensure a complete address with the correct PIN code.
Shipments to colleges, schools, or hostels are at the customer’s risk; no refunds if refused.
Mention preferred delivery dates in the gift message box; otherwise, delivery will be earliest possible.
Customers are responsible for penalties or re-shipping costs due to incorrect/incomplete addresses.
No refunds for lost/misplaced packages due to incorrect addresses.
Tracking details will be shared via email after dispatch.
Dispatch takes approximately 2-3 days; shipping takes 7-10 days.
Delivery time may vary based on location and weather conditions.

No exchange or refund for change of mind. Refunds/exchanges only if the error is from our side, with proof.
Orders once placed cannot be canceled.
No returns/exchanges unless the item is defective.

Damaged Goods:

Unboxing video (unedited, unfiltered, no cuts) required as proof.
Proof must be emailed within 24 hours of receiving the order. No claims after this period.
Refund covers product cost only, not shipping.
If the product is out of stock, customers can wait for restocking or request a refund.

Refund & Exchange Conditions:

Exceptions:

Sale/discounted items cannot be returned or exchanged.
We are not responsible for damage/loss of Zirconia stones.
Shipping cost covered only if the error is on our part, with proof.
No refund/exchange for lost packages due to incorrect addresses.
Prepaid orders rejected at delivery will not be refunded.
For returned packages due to customer error, only 50% will be refunded in 15-20 days.

Important: